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General Information

Position Title
AI Adoption Coordinator
Job Category
Information and Communications Technology
Duty Station(s)
Copenhagen
Seniority Level
Mid Level
ICS Level
ICS 10
Contract Type
ICA - IICA - Regular
Contract Level
IICA 2
Posting Start Date
12-May-2026
Posting End Date
26-May-2026
Duration
Ongoing, subject to availability of funds and performance

Job Highlight

This role sits at the intersection of AI technology and organisational change. You'll work directly with field offices and HQ teams across 80+ countries to turn AI solutions into real productivity gains - shaping how UNOPS adopts AI, not just what it builds. The position offers high visibility, direct engagement with UN inter-agency AI initiatives, and the satisfaction of seeing technology make a tangible difference in development outcomes.

About the Group

The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

Job Specific Context

The AI Centre of Excellence is being established with the ambition of rolling out a robust AI infrastructure and innovative AI-based solutions, ensuring scalability for future growth and technological advancements. This position operates within a dynamic and rapidly evolving environment focused on leveraging Artificial Intelligence (AI) to enhance UNOPS operational efficiency and impact. The role is critical for coordinating the delivery and rollout of AI solutions, managing stakeholder communications, and ensuring the successful adoption of AI technologies across the organization. 

Role Purpose

Under the supervision of the AI Center of Excellence (CoE) Lead, the Coordinator will lead the delivery and rollout of AI solutions, manage stakeholder communications and engagement, and coordinate operational activities across the AI Practice. This role will drive AI adoption across UNOPS, ensuring deployed solutions deliver measurable efficiency gains and enhance the quality of outputs.

Functions / Key Results Expected

1. AI Solution Delivery and Rollout


  • Coordinate the rollout of AI products to field offices and HQ, developing comprehensive rollout plans and coordinating with local IT focal points.


  • Drive AI adoption through hands-on engagement, ensuring solutions deliver measurable efficiency gains in areas like project briefs, donor reports, and dashboards.


  • Work directly with teams to document manual workflows and translate operational pain points into actionable AI use cases.

  • Conduct field assessments evaluating data availability, infrastructure, and staff digital literacy against defined readiness criteria. 

  • Ensure all field rollouts comply with established AI ethics and data privacy frameworks. 

2. Stakeholder Communication and Engagement


  • Serve as the main point of contact for business stakeholders, understanding their needs and ensuring alignment across functions and regions.


  • Coordinate engagement with UN agencies and inter-agency working groups; prepare briefing materials, position papers, and progress reports for the Lead's participation in high-level forums, including UN80.


  • Draft and publish success stories, case studies, newsletters, and progress briefs to keep HQ, regional offices, and external stakeholders informed and aligned with the AI roadmap.

3. Operational Coordination and Governance

  • Coordinate activities across the AI CoE to ensure integration across functions, regions, and practice units, breaking down silos to foster collaborative innovation.

  • Guide each AI initiative through the assurance and approval processes defined by the Lead, preparing required documentation for and coordinating with relevant governance bodies.

  • Serve as the primary operational bridge between Core Systems Engineering (CSE) and end users, translating requirements into technical inputs.

  • Evaluate emerging AI tools and approaches for relevance to active or planned field rollouts, and provide the Lead and CSE team with practical assessments of their applicability.

  • Manage active rollouts and implementations, tracking status, risks, dependencies, and timelines, and reporting regularly to the AI CoE Lead.

  • Define and track KPIs to measure the impact and ROI of AI initiatives, ensuring a data-driven approach to reporting and improvement.

  • Maintain reporting dashboards and lead reviews to evaluate AI project success and extract lessons learned for future scaling.

4. Training and Support


  • Deliver training sessions, workshops, and onboarding materials to ensure field office staff can effectively utilize deployed AI solutions.


  • Establish post-deployment feedback loops with field offices: collect user feedback, monitor adoption, identify issues, and feed improvement requests back to the CSE team and the AI CoE Lead  


  • Act as the primary escalation point for field offices, triaging between internal AI team resolutions and technical CSE support.

Skills

Data Analysis, Problem Solving, Project Management, Stakeholder Management, Training Delivery, Effective communication
Strategic Perspective
Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organisation. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organisation.
Respect
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Collaboration
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Partnerships
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Excellence
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Adaptability
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Decision-making
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Communication
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

  • Bachelor’s degree (or equivalent), preferably in Artificial Intelligence, Data Science, Computer Science, Engineering, Business Administration, or related fields with 7 years of relevant experience OR

  • Master’s degree (or equivalent) in any of the above or related fields with 5 years of relevant experience is required



Experience Requirements

Required

  • Experience in project coordination, technology rollout, or programme support within complex, multi-stakeholder environments (Minimum 5 years with a Master's, 7 years with a Bachelor's)

  • Minimum 2 years of experience in change management, technology adoption, or user enablement 

  • Demonstrated experience working with AI models, tools, or platforms, with demonstrated knowledge of the current AI landscape and emerging trends. 

  • Experience coordinating across distributed teams or offices, including preparing briefing materials, progress reports, and stakeholder communications. 

  • Experience supporting the adoption or implementation of technology solutions, digital tools, or data-driven initiatives.

  • Experience delivering training, workshops, or capacity-building activities for non-technical audiences.


Desired

  • Experience mapping existing workflows or business processes and translating them into requirements for new solutions or ways of working

  • Experience defining KPIs, tracking adoption metrics, or maintaining reporting dashboards.

  • Experience working within the UN system or a similar international organisation.

Language Requirements

LanguageProficiency LevelRequirement
EnglishFluentRequired
FrenchFluentDesirable
SpanishFluentDesirable

Additional Information

  • UNOPS does not accept unsolicited resumes. 
  • UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
  • UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
  • We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
  • UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
 
Terms and Conditions
 
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.