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General Information

Position Title
ICT Specialist
Job Category
Information and Communications Technology
Duty Station(s)
Geneva
Seniority Level
Mid Level
ICS Level
ICS 10
Contract Type
ICA - IICA - Regular
Contract Level
IICA 2
Posting Start Date
15-Jun-2026
Posting End Date
28-Jun-2026
Duration
Part time 60% - Ongoing contract (subject to good performance, availability of funds, organizational requirements and project duration)

Job Highlight

The Medical Insurance Section (MIS) and the Secretariat of the United Nations Staff Mutual Insurance Society against Sickness and Accident (UNSMIS) in UNOG are responsible for the registration of members to the UNSMIS, the management of membership accounts including ASHI coverage, and the processing of the reimbursement of medical claims. It also provides administrative support to the Executive Committee of UNSMIS.

This is a position in UNOPS for supporting projects carried out for UNOG. The incumbent will be personnel of UNOPS under its full responsibility.

About the Region

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

About the Country/Multi-Country Office

Not Required - part of GPO/NYPO

Job Specific Context

UNOPS has signed a financial agreement with the United Nations Office at Geneva (UNOG), to facilitate expert capacities to work on technical solutions. They will aim to mainly focus on providing business analysis and development services for analytics and systems tools for MIS.

Role Purpose

Under the overall supervision of UNOPS Senior Programme Manager or an assigned person, the incumbent will work under the guidance of Chief, UNSMIS. The main role of the ICT Specialist is to work with business owners to understand their requirements and transpose them for the technical and development teams. He/She will also perform quality assurance/testing of the developed products and develop and maintain documentation, workflows and related artifacts.

Functions / Key Results Expected

The ICT Specialist will be responsible for the following duties:


Summary of Key Functions: 

1. Business Requirement Analysis 

2. Testing and Quality Assurance 

3. Drafting of technical documentation, and Training Material 


Expected Results:

1. Business Requirements Analysis Support

  • Acts as a focal point for translating user needs into clear requirements and bridging the technical divide between developers, IT personnel, business owners and product users.

  • Provides guidance to clients, analyzing clients’ requirements and support in translating these into new applications; determines application systems integration and linkage issues.

  • Researches, analyzes and evaluates new technologies and makes suggestions to supervisors for their deployment.


2. Testing and Quality Assurance Support 

  • Performs end-to-end quality assurance, do test development and planning, test implementation, test evaluation and validation pre, and post-release, managing defects, enhancements managing test cycles and supervising testers.

  • Develops detailed system and other functional specifications and user documentation for major systems.

  • Designs and builds data models/databases, data warehouses and tools to integrate and store data from several sources. Support in designing and implementing ETL processes.

  • Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc. 


3. Documentation and Training Support 

  • Develops workflows, SOPs and system documentation. 

  • Participates in writing reports and papers on system-related topics, system requirements, information strategy, etc.

  • Develops training materials, operating and user manuals; trains staff in assigned systems prepare disaster recovery plans and ensures appropriate planning and training of those responsible.


4. Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.


Impact of Results 

The result of the work of the ICT Specialist impacts directly on delivery of services that satisfy the requirements of UNSMIS. It will also ensure proper processes and methodologies are followed and implemented according to the latest industry standards. The incumbent is responsible for ensuring activities for all stakeholders are in line with the overall business targets and UN policies, rules and regulations.


Monitoring and Progress Controls

Meetings with supervisor and feedback as necessary.

Skills

Business Requirements, Data Integration, Report Writing, Requirements Analysis, Research, Software Quality Assurance, Software Testing, Standard Operating Procedure, Technical Training
Strategic Perspective
Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organisation. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organisation.
Respect
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Collaboration
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Partnerships
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Excellence
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Adaptability
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Decision-making
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Communication
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required:

  • Advanced university degree (Master’s degree or equivalent) preferably in information technology, computer science, engineering, statistics, or in a field related with 5 years of relevant experience OR

  • A first level university degree (Bachelor’s degree or equivalent) preferably in information technology, computer science, engineering, statistics, or in a field related to the post description with 7 years of relevant experience


Desired:

• ITIL Certification is desirable.

• Project management Professional (PMP) certification is desirable.

Experience Requirements

Required:

  • Relevant experience is defined as experience in acting as a focal point for translating user needs into clear requirements and bridging the technical divide between developers, IT personal, business owners and product users.

  • A minimum of four (4) years of experience in end-to-end quality assurance, with specific hands-on experience in test development and planning, test implementation, test evaluation and validation pre, and post-release, managing defects, enhancements managing test cycles and supervising testers.

  • A minimum of four (4) years of experience in developing workflows, SOPs and system documentation as well user guides and subsequent training of new users.


Desired:

  • Experience in the launch of new database and applications.

  • Experience in the management of development, product and user teams across different offices.

  • Experience in the improvement of workflow, accuracy, traceability, and interoperability. data integration across different systems.

  • Experience in change management projects, including communication plans and stakeholder engagement, and ensured smooth

  • Experience in developing tools to capture and present metrics, user feedback, and incident trends to help the prioritization and improvement of different processes and tools.

Language Requirements

LanguageProficiency LevelRequirement
EnglishFluentRequired

Additional Information

  • UNOPS does not accept unsolicited resumes. 
  • UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
  • UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
  • We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
  • UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
 
Terms and Conditions
 
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.