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General Information

Position Title
Support Services Management Intern
Job Category
Support Services
Duty Station(s)
Bangkok
Seniority Level
Entry Level
ICS Level
Internship
Contract Type
Internship
Contract Level
Internship
Posting Start Date
17-Feb-2026
Posting End Date
02-Mar-2026
Duration
1 years

Job Highlight

As a Support Services Management Intern based in Bangkok, you will support UNOPS EAPMCO by assisting with business planning, performance monitoring (KPIs), and process improvements. Key responsibilities include data analysis, meeting coordination, and acting as a focal point for Generative AI initiatives. Applicants must be current students or recent graduates in business-related fields with fluency in English and strong spreadsheet skills.

About the Region

The Asia Pacific Regional Office, based in Bangkok, Thailand, provides strategic leadership and oversight for UNOPS operations across 17 countries, ensuring high performance, operational excellence, and alignment with organizational goals. Operations currently span Afghanistan, Bangladesh, Cambodia, China, India, Indonesia, Lao PDR, Myanmar, Nepal, Papua New Guinea, Pakistan, the Philippines, Sri Lanka, Thailand, Vietnam, and the Pacific Islands. Across these countries, we work closely with key stakeholders to strengthen partnerships and maximize impact through five main operating units: Afghanistan (AFCO), Myanmar (MMCO), South Asia Multi-Country Office (SAMCO), East Asia and Pacific Multi-Country Office (EAPMCO), and the Asia Regional Health Cluster (ARHC). Through these entities, we provide agile, client-focused service delivery across diverse sectors - including infrastructure, health, procurement, and project management - supporting the implementation of sustainable development solutions across the region.

About the Country/Multi-Country Office

The East Asia and Pacific Multi-Country Office (EAPMCO), headquartered in Bangkok, supports UNOPS operations across 24 countries in Southeast Asia, Northeast Asia, and the Pacific. Established in January 2023, EAPMCO provides strategic direction, operational support, and quality assurance to ensure the efficient and effective delivery of projects across its portfolio. EAPMCO implements initiatives in priority areas such as energy transition, climate change, and sustainable development, drawing on UNOPS' core expertise in human resources, procurement, infrastructure, fund management, and programme management.

Job Specific Context

Support Services Unit (SSU)

The Support Services function is a standard unit in UNOPS that is responsible for providing efficient and integrated implementation support services in a Business Unit (Country Office, Multi-Country Office, etc). In EAPMCO however, the Support Services Unit (SSU) also provides services to other UNOPS entities/business units which have presence in countries where EAPMCO maintains an office (collectively referred to as External Clients). These External Clients include The Office of the Regional Director for Asia and the Pacific (ORD) in Thailand, the Asia and Pacific Region Health Cluster (APRHC) in Thailand, Lao PDR, and Cambodia, and various other entities such programmes such as Scaling Up Nutrition (SUN), Cities Alliance, Sustainable Energy for All (SEforALL), etc.

The key functions of the SSU include the following:

  • Procurement management

  • Financial management

  • Human Resources management

  • Administration and Information & Communications Technology management 

  • Health, Safety, Security and Environment (HSSE) and Security management

  • Liaison with the ORD on various Management and Oversight matters 

Role Purpose

Under the direct supervision of Head of Support Services, the Support Services Intern provides essential operational and strategic support to the Support Services Unit (SSU) within the UNOPS EAPMCO. The role’s primary purpose is to assist in coordinating business planning, monitoring Key Performance Indicators (KPIs), and ensuring compliance across various business streams. Additionally, the intern drives the Continuous Improvement agenda, specifically serving as the focal point for Generative AI initiatives. This position ensures efficient service delivery to internal and external clients while fostering innovation and organizational excellence in a multicultural environment.

Functions / Key Results Expected


1.Management Support

2.Performance Management and Monitoring Support

3.Continuous Improvement Agenda Coordination

4.Compliance Activities Coordination 


1. Management Support

  • Support the Annual Business planning exercise by compiling data and various analytical reports
  • Conduct analyses and/or prepare periodic and ad-hic reports mainly to support SSU’s management’s and/or MCO leadership’s decision making 
  • Coordinate and follow up on  the completion of various crosscutting exercises mainly within the SSU, and sometimes involving other Functional Units like Business Development, Partnerships and Outreach Unit, and Programme Management Unit
  • Organise periodic and ad-hoc SSU All Staff Meetings, ensuring the compilation of an Agenda before each meeting
  • Organise periodic and ad-hoc meetings for SSU Management Team and act as the team’s Secretariat, ensuring timely compilation of agendas, meeting minutes and following up on agreed action points
  • Act as the SSU focal point for liaising with the Office of the Regional Director for Asia and the Pacific Region (ORD) on various management and oversight issues, and coordinate within EAPMCO the completion of required actions.
       

2. Performance Management and Monitoring Support 

  • On a quarterly basis, prepare a Key Performance Indicator (KPI) monitoring report detailing how each Business Stream within the SSU has performed against predefined KPIs
  • Organize meetings with heads of business streams within SSU to discuss KPI assessment results and formulate back-on-track action plans 
  • Follow up with responsible personnel in SSU on the implementation of KPI back-on-track actions where deficiencies are identified, and issue quarterly implementation updates 
  • Liaise with the Finance Business Stream personnel on various matters related to the performance of Administrative Budgets (Local Shared Services budget and Management Expenses [Overheads] budget)

3. Continuous Improvement Agenda Coordination  

  • In line with the SSU’s Continuous Improvement agenda, contribute towards the achievement of defined objectives by studying and assessing processes to identify areas for improvement focussing on Quality and Efficiency of service delivery, and making proposals to SSU management 
  • Conduct research on various operations management matters and make recommendations to the management of SSU for consideration
  • Act as the focal point for various improvement initiatives, including all Generative AI initiatives 

4 .Compliance Activities Coordination 

  • Act as the Compliance focal point in SSU, working closely with the MCO Compliance team that is based in Bangkok
  • Coordinate compliance tasks within the SSU, including following up on the completion of rectification action plans


Skills

Compliance Management, Continuous Improvement, Monitoring, Evaluation, and Learning, Performance Management
Respect
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Collaboration
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Partnerships
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Excellence
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Adaptability
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Decision-making
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Communication
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required:

  • The applicant should have completed a Minimum First level university degree (Bachelor’s or equivalent), or be enrolled in a postgraduate program or have graduated from such studies within three (3) years prior to the start date of the intern assignment.


Desired:

  • Areas of study should relate to Business Administration/Management/Studies, Commerce, Financial Accounting, Management Finance, Economics, or any other related field.


Experience Requirements

Required:

  • Significant exposure to MS Excel/Google Sheet application is mandatory


Desired:

  • Applicants are not required to have professional work experience but experience working or volunteering in the field of project or programme management, finance or accounting is desirable.
  • Ability to work in an international/ multicultural environment is desirable.

Language Requirements

LanguageProficiency LevelRequirement
EnglishFluentRequired

Additional Information

  • Please note that UNOPS does not accept unsolicited resumes. 
  • Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
  • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
  • We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
 
Terms and Conditions
 
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.