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General Information

Publication for
Partner
Partner Name
UNICEF United Nations Children's Fund
Position Title
Senior Humanitarian Affairs Associate
Job Category
Programme
Duty Station(s)
Amman
Seniority Level
Associate
ICS Level
ICS 07
Contract Type
ICA - LICA - Support - Regular
Contract Level
LICA 7
Posting Start Date
11-Feb-2026
Posting End Date
18-Feb-2026
Duration
until 31 December 2026

Job Highlight

The Senior Humanitarian Affairs Associate plays a pivotal role in supporting UNICEF’s humanitarian operations in Syrian refugee camps. The position ensures effective coordination with government authorities, partners, and community structures while strengthening UNICEF’s field presence and operational response. This role is essential for maintaining service continuity, enabling safe and timely access for staff and contractors, and ensuring accountability to affected populations. The Associate also contributes to emergency preparedness and response efforts, conducts data collection and reporting, and supports cross-sectoral interventions—making it a key operational backbone for UNICEF’s humanitarian work at the camp level.

About the Region

The UNOPS Middle East Region (MR) provides strategic leadership, performance oversight, and support to UNOPS operations across Iraq, Jordan, Lebanon, Syria, Yemen, and the State of Palestine. MR is responsible for positioning UNOPS as a key development partner in the region through high-level engagement with regional bodies, UN coordination mechanisms, development banks, donors, and intergovernmental organisations. By fostering strategic partnerships and promoting operational excellence, the region supports country teams in delivering sustainable solutions to complex development, peace, and humanitarian challenges

About the Country/Multi-Country Office

Established in 2004, the UNOPS Amman Multi-Country Office (MCO) provides strategic and operational support to partners across Jordan, Syria, Lebanon, Iraq, Yemen, and the Gulf countries. The MCO delivers solutions that address development, peace, and humanitarian challenges through infrastructure, procurement, project management, and human resources services. Working in close collaboration with national governments, UN agencies, and donors, the office supports efforts to advance the Sustainable Development Goals. Its portfolio includes large-scale operations focused on improving essential services, strengthening national systems, and enhancing resilience in complex and fragile settings.

Job Specific Context

The Senior Humanitarian Affairs Associate supports UNICEF’s humanitarian operations in refugee camps by ensuring effective coordination, timely service delivery, and strengthened field engagement. The role facilitates liaison with camp-level government authorities to enable access for UNICEF staff, visitors, and contractors, while maintaining strong communication with refugee committees, Interagency actors, and implementing partners. This ensures smooth planning, informationsharing, and operational coherence across sectors.


The Associate plays a key role in supporting programme delivery by following up on refugee access to UNICEF services, identifying bottlenecks, and monitoring adherence to IA Incentive Based Volunteering (IBV) SOPs. The role ensures Accountability to Affected Populations (AAP) mechanisms are functional, accessible, and effectively used to strengthen community trust and responsiveness.

In emergencies, the Associate provides rapid operational support, conducts field assessments, and coordinates with partners to uphold UNICEF’s Core Commitments for Children. The position also contributes to data collection and timely reporting, enabling evidence-based decision-making and operational adjustments.

Additionally, the Associate provides cross-sectoral operational support and engages in ad-hoc tasks as needed to maintain continuity of field operations. Overall, the role contributes to coordinated, accountable, and effective humanitarian responses within camp settings.

Role Purpose

The Senior Humanitarian Affairs Associate supports UNICEF’s humanitarian operations in Syrian refugee camps by ensuring effective coordination, timely service delivery, and strengthened field presence. The role exists to facilitate communication and operational alignment with government counterparts, partners, and refugee communities, while ensuring that children and families can safely and consistently access UNICEF services. The Associate plays a key part in identifying operational bottlenecks, supporting emergency preparedness and response, and ensuring Accountability to Affected Populations. By providing reliable field-level support, monitoring, and coordination, the role contributes directly to UNICEF’s ability to meet its humanitarian commitments and deliver quality, timely assistance to vulnerable children and communities.

Functions / Key Results Expected

1. Coordination and Liaison

  • Serve as the primary focal point with camp-level government authorities to facilitate the entry and movement of UNICEF visitors, staff, and contractors.

  • Maintain communication with refugee committees, community structures, and other stakeholders through designated coordination platforms.

  • Facilitate regular communication with camp-based Inter-Agency (IA) actors, ensuring alignment of activities, information-sharing, and operational coordination.

  • Coordinate with UNICEF sections, implementing partners, contractors, and other organizations on programmatic activities, interventions, and camp-related issues.


2. Programme Support and Monitoring

  • Follow up on issues related to refugees’ access to UNICEF services, flagging urgent needs and ensuring timely resolution.

  • Monitor compliance with IA Incentive-Based Volunteering (IBV) SOPs, including coordination of recruitment, documentation, and resolution of related complaints.

  • Ensure Accountability to Affected Populations (AAP) mechanisms are functional and consistently applied across all camp-level interventions.

  • Identify operational bottlenecks, urgent needs, and risks related to UNICEF and partner interventions, proactively proposing mitigation measures.


3. Emergency Preparedness and Response

  • Provide rapid operational support in emergency situations by: 

    • Coordinating field assessments

    • Executing priority operational tasks

    • Facilitating partner collaboration

  • Support UNICEF’s commitments under the Core Commitments for Children in Emergencies (CCCs).


4. Data Collection and Reporting

  • Support field-level data collection efforts for assessments, monitoring missions, and programmatic reviews.

  • Produce ad-hoc reports and field updates on emerging issues, incidents, or specific interventions as requested.


5. Other Responsibilities

  • Provide cross-sectoral support to UNICEF sections for ad-hoc interventions and operational activities.

  • Perform any other duties assigned by the supervisor in alignment with programmatic and field operational needs.

Skills

Diversity & Inclusion, Innovation Management, Problem Solving
Respect
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Collaboration
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Partnerships
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Excellence
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Adaptability
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Decision-making
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Communication
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required: completion of secondary education is required. 

Experience Requirements

Required: Minimum of seven years of field-related experience is required. For this position, a bachelor’s degree in a relevant field to the role may replace two years of related experience required.

Language Requirements

LanguageProficiency LevelRequirement
ArabicNativeRequired
EnglishFluentRequired

Additional Information

  • Please note that UNOPS does not accept unsolicited resumes. 
  • Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
  • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
  • We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
 
Terms and Conditions
 
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.