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About the Region
About the Region
In Latin America and the Caribbean, UNOPS operates across 23 countries, delivering high-impact solutions that drive sustainable development. UNOPS focuses on building and improving resilient infrastructure—including roads, bridges, public facilities, sanitation systems, and housing—to enhance quality of life and foster inclusive growth. UNOPS also supports public health by procuring essential medicines and medical equipment, ensuring broader access to healthcare services. By strengthening institutional capacities, UNOPS promotes transparent, efficient, and equitable public management. As a trusted partner to governments and development stakeholders, UNOPS aligns its interventions with national priorities, helping countries advance the Sustainable Development Goals through practical, results-driven support.
About the Group
About the Group
Based in Panama City, Panama, the UNOPS Office of the Regional Director (ORD) for Latin America and the Caribbean provides strategic leadership and coordination across the region, enabling effective delivery of UNOPS’ mandate. Through portfolio oversight, integrated risk management, and the mobilization of expertise and resources, the ORD ensures regional coherence and operational excellence. The office supports country teams in aligning activities with organizational goals, strengthening the impact and efficiency of development efforts. It also leads regional positioning and representation in high-level forums, advancing visibility and engagement with key stakeholders. In close collaboration with other regional offices and headquarters, the ODR fosters cross-regional learning, promotes innovation, and drives strategic initiatives that contribute to the achievement of the Sustainable Development Goals (SDGs).
Job Specific Context
Job Specific Context
The Regional Human Resources Senior Manager reports to the Regional Director for Latin America and the Caribbean and leads the HR delivery and people management agenda of the Regional Office. Through supervision and functional leadership of HR teams across LCR, this role ensures effective and disciplined regional implementation of global people strategies, corporate HR policies and Regional Office strategic directions, translating them into consistent operational follow-up and management action across the region, in coordination with the Regional People Business Partner.
Role Purpose
Role Purpose
The Regional Human Resources Senior Manager strengthens the effectiveness, coherence and performance of HR delivery by overseeing workforce planning, staffing coordination, performance management, HR operations, organisational effectiveness, change implementation and people-related risk management. As the lead for the regional HR operation, the HR Manager provides the Regional People Business Partner with operational insights, risk analysis, implementation feedback, strategy design and country-level perspectives required to inform policy discussions, corporate alignment and escalations with HQ/PCG. This ensures that regional realities are properly reflected in corporate dialogue, while implementation remains disciplined, coherent and effective across LCR.
Functions / Key Results Expected
Functions / Key Results Expected
1. Leadership of the Regional HR Operation
- Lead the regional HR operation for Latin America and the Caribbean under the authority of the Regional Director, acting as secondary supervisor for HR teams across LCR and providing functional leadership, technical guidance and delivery oversight, while existing country office reporting lines remain in place.
- Ensure clarity of expectations, consistent standards, timely delivery of HR priorities and a collaborative, accountable and service-oriented HR community across the region.
- Strengthen HR team capabilities, promote continuous improvement and address operational challenges, capacity needs and implementation risks.
- Escalate systemic HR issues, delivery risks and management concerns to the Regional Director, in consultation with the Regional People Business Partner, where policy advice, strategic feedback or corporate alignment is required.
2. Implementation of Global People Priorities and Corporate Standards
- Coordinate the implementation of global people priorities, corporate HR standards, policy updates and management requirements across LCR, in consultation with and with endorsement from the Regional People Business Partner.
- Translate corporate guidance into practical implementation plans, ensuring clarity on actions, timelines, roles and responsibilities.
- Monitor implementation progress, identify bottlenecks and support country offices and HR teams in applying global HR requirements in a consistent, practical and context-sensitive manner.
- Provide regular updates to the Regional Director on progress, risks, operational constraints and required management decisions.
3. Strategic Workforce Planning and Talent Management
- Oversee regional workforce planning follow-up across LCR, ensuring that staffing needs, capacity gaps, workforce risks and critical roles are identified, monitored and addressed.
- Ensure that workforce planning and people priorities inform regional strategic planning and management discussions with the Regional Director, the RMOA and the Regional People Business Partner, bringing together regional management priorities, operational realities and corporate people alignment.
- Work with the Regional People Business Partner to design a regional talent mapping strategy for core functions, aligned with HQ/PCG talent priorities, corporate frameworks and regional needs.
- Coordinate strategic talent management actions to strengthen succession planning, internal mobility, retention and development of high-potential talent across the region, in consultation with the Regional People Business Partner where corporate talent frameworks, policy alignment or service-line implications are required.
4. Performance Management and Management Accountability
- Lead regional follow-up on performance management processes, ensuring timely planning, mid-year reviews, year-end evaluations and completion of required documentation.
- Support the Regional Director, country leadership and HR teams in strengthening performance discipline, accountability for results and alignment between individual objectives and organisational priorities.
- Monitor completion rates, identify delays or quality concerns and coordinate targeted follow-up with country offices and HR teams.
- Support managers in addressing underperformance and performance improvement processes, in consultation with the Regional People Business Partner, where policy advice, endorsement or escalation is required.
5. HR Operations, Compliance and Risk Management
- Oversee HR operational delivery across LCR, ensuring timely, consistent and compliant implementation of HR processes.
- Monitor compliance deadlines, audit-related actions, management follow-up items and operational risks requiring regional attention.
- Support HR teams in addressing complex operational issues, recurring challenges and process bottlenecks.
- Coordinate with GSSC and relevant corporate functions to resolve HR operational matters, in consultation with the Regional People Business Partner where policy interpretation, endorsement or escalation to PCG is required.
6. Organisational Effectiveness, Culture and Change Implementation
- Contribute to the design and implementation of the people-related dimensions of regional strategic plans, operating model discussions and organisational effectiveness priorities, combining global input from the Regional People Business Partner, regional and the direction and endorsement of the Regional Director and the RMOA.
- Strengthen role clarity, management routines, coordination mechanisms and ways of working across regional and country structures, ensuring that agreed changes are translated into practical actions and sustained follow-up.
- Lead the people-related implementation of regional change initiatives, including structural adjustments, workforce transitions and cross-country coordination efforts, ensuring disciplined execution, stakeholder alignment and adoption.
- Coordinate the design of culture and engagement action plans in collaboration with the Regional People Business Partner, incorporating global people priorities, corporate guidance and regional/local realities. The HR Manager leads the execution and follow-up of agreed actions across LCR, while monitoring and measurement mechanisms may be defined jointly with the Regional People Business Partner, as required.
- Provide the Regional People Business Partner with implementation feedback, operational risks and country-level insights to inform corporate discussions, policy alignment and any required escalation with HQ/PCG.
7. People Data, Analytics and Regional Management Insights
- Ensure the consolidation, quality assurance and analysis of people data to support evidence-based decision-making by the Regional Director, the RMOA, the Regional People Business Partner and regional leadership.
- Maintain regional oversight of HR operations data, ensuring timely, accurate and consistent information on HR delivery, compliance, staffing, recruitment, performance and people-related risks across LCR.
- Oversee the preparation of dashboards, briefing notes and management updates on workforce, staffing, recruitment, performance, compliance, talent, culture and people-related risks.
- Use data-driven insights to identify regional trends, bottlenecks, capacity gaps and systemic issues requiring management attention.
- Inform the design of regional people plans and management actions in consultation with the Regional People Business Partner, where corporate alignment, policy interpretation or escalation to HQ/PCG is required.
Skills
Skills
Competencies
Competencies
Education Requirements
Education Requirements
Required
Master’s degree preferably in Human Resources, Business Administration, Communications, Organisational Development, Public Administration, Social Sciences or a related field with 7 years of relevant experience.
Bachelor’s preferably in Human Resources, Business Administration, Communications, Organisational Development, Public Administration, Social Sciences or a related field with 9 years of relevant experience.
Desired
Certification in Human Resources Management, Organisational Development, Change Management, Coaching, Project Management, People Analytics or a related field is an asset.
Experience Requirements
Experience Requirements
Required
Relevant experience must include senior leadership of Human Resources functions at the regional or global level, including supervision or functional leadership of HR teams and accountability for HR delivery.
Proven ability to advise executive leadership, senior management teams or governance bodies on workforce, talent, performance, organisational effectiveness, change and people-related risks.
Demonstrated track record leading HR workstreams, transformation initiatives, or change management processes in complex organisations.
Strong project management experience applied to HR priorities, including structured planning, implementation follow-up, stakeholder coordination and delivery of agreed actions.
Ability to strengthen HR team capabilities, improve ways of working and ensure consistent implementation of corporate standards across regional or global HR structures.
Participation in executive boards, leadership committees or senior decision-making forums.
Desired
Exposure to Latin America and the Caribbean, with an understanding of the region’s institutional, labour market and operational context.
Background leading HR functions or people-related initiatives in the public sector, private sector, international organization or development contexts.
Experience leading HR teams through restructuring, regionalisation, operating model changes or organisational transformation.
A combined profile across HR leadership, change management, organisational development, communications or project management.
Language Requirements
Language Requirements
| Language | Proficiency Level | Requirement |
|---|---|---|
| Spanish | Fluent | Required |
| English | Fluent | Required |
| French | Intermediate | Desirable |
| Portuguese | Intermediate | Desirable |
Additional Information
Additional Information
- UNOPS does not accept unsolicited resumes.
- UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
- Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
- UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
- UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
- We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
- UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
Terms and Conditions
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
- For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
- For more details about the contract types, please click here.
- All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
- It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.