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General Information

Position Title
ICT Senior Officer
Job Category
Information and Communications Technology
Duty Station(s)
Valencia
Seniority Level
Mid Level
ICS Level
ICS 09
Contract Type
Staff - NO - FTA
Contract Level
NO-B
Posting Start Date
19-May-2026
Posting End Date
02-Jun-2026
Duration
One year renewable subject to organizational requirements, availability of funds and to satisfactory performance

Job Highlight

UNOPS has partnered with UNGSC to provide support services covered in this TOR. This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****

About the Region

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

About the Country/Multi-Country Office

Not Required - part of GPO/NYPO

Job Specific Context

UNOPS has signed an agreement with the UN Secretariat to provide technology services.

Role Purpose

Under the overall supervision of UNOPS Programme Manager, with the guidance and under the supervision of the ICT Senior Advisor – ICT Infrastructure the incumbent will perform the job functions listed in this TOR.

Functions / Key Results Expected

With the delegated authority, the ICT Specialist – ICT Infrastructure key functions are:

  1. ICT Support 
  2. Knowledge Management 
  3. Coordination Support


1. ICT Support 

  • ICT Service Monitoring & Reporting; Monitor availability, performance, and capacity of ICT systems, platforms, and services; Assist in tracking SLAs, OLAs, and KPIs; identify trends, risks, and areas for improvement; coordinate to maintain monitoring tools and ensure proper alerting and escalation mechanisms
  • Support deployment, configuration, and maintenance of ICT infrastructure (servers, virtualization, storage, and networks); Monitor system health, capacity, and utilization to support scalability planning; Maintain accurate documentation of systems, configurations, and assets
  • Support monitoring of backup systems and disaster recovery readiness; Assist in coordinating DR tests and documenting outcomes; Track implementation of corrective actions from DR exercises. 
  • Monitor compliance with ICT security policies and standards; Support vulnerability management, patching, and security controls implementation; Track and report on security incidents and mitigation actions


2. Knowledge Management 

  • Assist in coordination and tracking of ICT projects and initiatives. 
  • Facilitate communication of system status, outages, and planned maintenance


3. Coordination Support

  • Assist in the coordination of the operational activities with vendors and service providers; Escalate service delivery issues and support service review processes. 
  • Act as a focal point for coordinating ICT operational matters with users and technical teams
  • Help support day-to-day ICT operations to ensure continuity of services; Support incident, problem, and change management processes; Ensure timely resolution of service requests and incidents in line with agreed targets.
  • Provide support in coordination of development, maintenance, and testing of disaster recovery and business continuity plans; Coordinate DR exercises and ensure operational readiness of critical systems
  • Serve as a liaison between ICT teams, business units, and external partners; Facilitate service management meetings, service review meetings, and reporting.


4. Performs other duties as assigned.

Monitoring and Progress Controls

Performance is monitored based on the delivery of services and the expectations set out in the financial agreement.

Skills

Communication, Information Technology Infrastructure Management, ITIL, Interpersonal Skills, Project Management
Respect
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Collaboration
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Partnerships
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Excellence
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Adaptability
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Decision-making
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Communication
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required


  • Master’s degree or equivalent preferably in information systems or computer science or a related field with 2 years of relevant experience OR
  • Bachelor’s degree or equivalent preferably in information systems or computer science or a related field with 4 years of relevant experience


Desired

  • Certification in ITIL Foundation is desirable.

Experience Requirements

Required

  • Relevant experience is defined as experience in development, implementation and maintenance of Enterprise Resource Planning (ERP) systems including very good knowledge of service delivery management for mission-critical applications and designing and implementing High Availability and Disaster Recovery solutions for complex systems.


Desired

  • Experience in dealing with organization with global technology infrastructure  

Language Requirements

LanguageProficiency LevelRequirement
EnglishFluentRequired

Additional Information

  • UNOPS does not accept unsolicited resumes. 
  • UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
  • UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
  • We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
  • UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
 
Terms and Conditions
 
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.