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General Information

Position Title
Communications Officer
Job Category
Communications
Duty Station(s)
Philipsburg
Seniority Level
Associate
ICS Level
ICS 08
Contract Type
ICA - LICA - Specialist - Regular
Contract Level
LICA 8
Posting Start Date
15-Jan-2026
Posting End Date
29-Jan-2026
Duration
12 months with possibility of extension

Job Highlight

The Communications and Social Management Officer (LICA 8) will serve as the focal point for communications and social management for the projects in Sint Maarten. The purpose is to ensure the smooth implementation of the communication strategy with both internal and external audiences, as well as effective social management through ongoing interaction with communities that could potentially be affected by the construction process and the start-up of the project, and with the communities that are direct beneficiaries of the project and might become active players in a participative process.

About the Region

In Latin America and the Caribbean, UNOPS operates across 23 countries, delivering high-impact solutions that drive sustainable development. UNOPS focuses on building and improving resilient infrastructure—including roads, bridges, public facilities, sanitation systems, and housing—to enhance quality of life and foster inclusive growth. UNOPS also supports public health by procuring essential medicines and medical equipment, ensuring broader access to healthcare services. By strengthening institutional capacities, UNOPS promotes transparent, efficient, and equitable public management. As a trusted partner to governments and development stakeholders, UNOPS aligns its interventions with national priorities, helping countries advance the Sustainable Development Goals through practical, results-driven support.

About the Country/Multi-Country Office

The Isthmus and Caribbean Multi-Country Office (ICMCO), based in Panama, oversees UNOPS operations in Panama, Costa Rica, and the English/Dutch Caribbean States. In Panama, UNOPS has supported national partners since 2009 through technical advisory services and the implementation of complex infrastructure, procurement, and project management initiatives—strengthening public sector efficiency and enhancing quality of life. In Costa Rica, UNOPS has collaborated with four successive administrations on 17 projects, consistently aligning with national priorities and legal frameworks. Key achievements include major transport and water infrastructure such as the Binational Bridge over the Sixaola River, multiple underpasses and bridges, aqueducts in Liberia and Nicoya, and the Circunvalación Norte highway. Across both countries, UNOPS promotes sustainability, resilience, and national capacity-building while also providing operational support to other UN agencies in the region.

Job Specific Context

Sint Maarten's justice system faces longstanding challenges, including outdated detention facilities that do not meet modern standards for security, rehabilitation, and human rights compliance. This project will directly contribute to strengthening national infrastructure capacity in the correctional sector, ensuring safe, humane, and rehabilitative detention conditions that support the reintegration of offenders into society.

Role Purpose

The Communications and Social Management Officer (LICA 8) will serve as the focal point for communications and social management for the projects in Sint Maarten. The purpose of this assignment is to ensure the smooth implementation of the communication strategy with both internal and external audiences, as well as effective social management through ongoing interaction with communities that could potentially be affected by the construction process and the start-up of the project as well as the communities that are direct beneficiary of the project and might become active players in a participative process.

Functions / Key Results Expected

Under the direct supervision of the Communications Specialist (Caribbean) and in second line of supervision with the Senior Program Manager, the Communication and Social Management Officer will execute the following functions:


a.

Communication strategy

  • Support the developing of a Communication Strategy for the projects currently in the portfolio of SXM Office in coordination with the partners and the supervisor.

  • Build the project narrative aligned with the national context and UNOPS corporate communication style and policies.

  • Identify key audiences for internal and external communications at the country level, and develop a stakeholder map and engagement plan.

  • Engage with the established stakeholder network for the project (government entities, counterparts, NGOs, academia, media, international organizations, among others).

  • Coordinate relations with national and regional media and journalists.

  • Support the organization of project events (conferences, workshops, seminars, etc.).

  • Monitor major media outlets and news related to the project, its partners, or strategic topics.

  • Support the PM and the partner in managing public opinion crises related to the project, in coordination with the Communications Specialist (Caribbean).

  • Identify and manage communication suppliers as needed.

  • Review and edit the project's monthly reports and collaborate in the preparation of reports for counterparts.

  • Develop and update content on project activities and results for the UNOPS website, social media, newsletters, and other communication needs of the regional and headquarters offices.

  • Participate in the UNOPS Regional Communication Network for Latin America and the Caribbean (LCR) and the UN Communications Group in UN Trinidad and Tobago.

  • Support training for office staff, project teams, and/or counterparts on key aspects of the Communication Strategy.

  • Organize, maintain and share with the regional team a repository (virtual/physical) with the existing communication and outreach material.

b.

Community engagement, social risk & impact management

  • Identify, map, and analyze key social actors (e.g., local communities, businesses, authorities, and civil society groups) who may be affected or directly benefitted by the project.

  • Establish and support managing a grievance redress mechanism to receive, track, and resolve community concerns.

  • Organize and facilitate community meetings, consultations, and information-sharing sessions.

  • Coordinate with institutional stakeholders, including government agencies and social service providers.

  • Conduct awareness campaigns on project activities, expected impacts, and mitigation strategies.

  • Support the PM and the technical team in the implementation of project activities which are implemented through a participative approach.

  • Train project personnel and contractors on social safeguards, stakeholder engagement, and conflict-sensitive approaches.

  • Assess the project's social context and impacts through baseline studies and perception surveys.

  • Monitor and document the social effects of construction activities, proposing mitigation measures as needed.

  • Support conflict resolution through mediation.

  • Collaborate with the Senior Project Manager in the development and implementation of the Social Management Plan.

  • Ensure adherence to social commitments derived from environmental approvals and national regulations.

  • Prepare monthly reports and ad-hoc reports detailing stakeholder engagement activities, grievances, social risks, and mitigation measures.

  • Support gender and inclusion efforts within the project.

c.

Construction site activities

  • Labor-Community Relations: Monitor potential tensions between local communities and the construction workforce, ensuring fair labor practices, preventing labor influx issues, and addressing worker-community conflicts.

  • Impact on Livelihoods & Mobility: Assess and mitigate any disruptions to local businesses, transportation, and daily life caused by construction activities.

  • Land & Property Concerns: Engage with residents, ensuring that all affected parties receive due process.

  • Health & Safety Concerns: Work alongside Health & Safety Specialist to address potential public health risks.

  • Engagement with Vulnerable Groups: Identify and provide additional support to vulnerable groups.

  • Support the technical team in organizing participation of the communities directly benefitted by the projects in activities being implemented through participative approach.

d.

Promote actions with a Gender and HSSE approach

  • Develop communication materials with a Gender and HSSE approach.

  • Support the development of gender and innovation initiatives that allow increasing the incorporation of the gender perspective in the actions within the framework of the program and related to HSSE.

Skills

Communication, Community Outreach, Conflict Resolution, Crisis Communications, Stakeholder Engagement, Strategic Communications
Respect
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Collaboration
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Partnerships
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Excellence
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Adaptability
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Decision-making
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Communication
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

  • Required: Bachelor's degree preferably in one of the following disciplines: journalism, public relations, social work, sociology, psychology, communications, political science or related areas.
  • Desirable: A master's degree preferably in one of the following disciplines: journalism, public relations, social work, sociology, psychology, communications, political science or related areas.

Experience Requirements

  • Required:
  • A minimum of 3 years of relevant experience in social communications, communication with international organizations and social management.
  • Experience working with stakeholders, social/citizen dialogue action, and/or conflict resolution is required.
  • Highly Desirable:
  • Experience in projects, activities, and/or initiatives with a social component, applying a human rights approach, gender perspective, diversity, and inclusion.
  • Experience in social management of infrastructure projects.
  • Experience in organizations of the UN System and in international organizations.
  • Desirable:
  • Experience in reputational crisis situations.

Language Requirements

LanguageProficiency LevelRequirement
EnglishFluentRequired

Additional Information

  • Please note that UNOPS does not accept unsolicited resumes. 
  • Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
  • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
  • We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
 
Terms and Conditions
 
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.