UNOPS

The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

The AI Centre of Excellence is being established with the ambition of rolling out a robust AI infrastructure and innovative AI-based solutions, ensuring scalability for future growth and technological advancements.This position provides the analytical and documentation backbone for the AI CoE - gathering requirements, measuring adoption, and maintaining the knowledge base that ensures AI solutions are well-understood, properly documented, and continuously improved based on evidence.

Under the supervision of the AI Adoption Coordinator, the AI Business Analyst provides the analytical foundation for the AI Centre of Excellence. This role elicits and documents business requirements, maps workflows, analyses adoption data, and maintains the knowledge base that underpins solution design, rollout decisions, and continuous improvement.

Required

• Bachelor’s degree (or equivalent) in Artificial Intelligence, Data Science, Computer Science, Engineering, Business Administration or related fields with 4 years of relevant experience OR

• Master’s degree (or equivalent) in any of the above or related fields with 2 years of relevant experience is required

Required

• Relevant experience is work in business analysis, data analysis, or related areas. (2 years with a Master's, 4 years with a Bachelor's)

• Experience eliciting business requirements through interviews, workshops, or surveys, and documenting them as user stories, process flows, or functional specifications.

• Experience mapping business processes or workflows, identifying inefficiencies or automation opportunities

• Experience producing analytical reports, dashboards, or data visualisations to inform decision-making

• Experience in developing technical documentation, user guides, or training materials.

• Familiarity with AI/ML platforms or tools (e.g., Azure AI, Google Vertex, OpenAI APIs)

• Experience working with stakeholders across multiple locations, offices, or cultural contexts.

Desired

• Experience tracking performance metrics, adoption data, or KPIs.

• Experience with AI solution implementation in international development or humanitarian contexts.

• Experience with organizational change management or technology adoption programs.

• UNOPS does not accept unsolicited resumes. 
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.